Case Study – How we helped a retired couple with equity release

Case Study - How we helped a retired couple with equity release

The Background:

We met a lovely couple in their late eighties who wanted us to help them acquire the financing they needed for a ground floor apartment from their present four-bedroom home.

Mrs & Mrs S had just sold their house and discovered the ideal flat for them, but they'd already taken out an equity release on their current home to assist with care expenses for one of their sons' long-term care needs.

They required assistance in identifying and securing a new equity release mortgage that would allow them to move into the flat that was better suited to their needs.

The Problem

Due to changes in their present provider's policy and criteria, as well as a lower value of the flat compared to their existing house, our clients were unable to take their existing equity release from the house to the flat.

Mr and Mrs S had no cash savings or assets to draw on because of the expenses associated with their son's long term care needs.

Mrs S were finding it more difficult to climb the steps at home, and other mortgage advisers appeared unwilling to assist them as this was a complicated situation that would involve a lot of effort.

How we helped

One of the joys of our work is getting to know fascinating people like Mr & Mrs S, who were more than willing for us to engage with them and, more significantly, their families. This meant that everyone was on the same page and seeking a solution that would be in the best interests of Mr & Mrs S.

We spoke with the clients at length to obtain a complete understanding of their position, and despite how terrible their situation was, we felt we could find a solution for them.

As well as having access to the whole of market we are qualified to provide equity release advice to our clients. We reached out to a range of lenders, having conversations with our contacts about the position our clients were in and if they could help - eventually we landed on one potential option!

The Outcome

Due to the complexities involved, two equity release lenders and the location and type of flat being purchased we liaised between the lenders, estate agents, solicitors and clients for almost a month - we didn't want our clients to struggle with this on their own.

Finally, after 20 days of searching, we were able to obtain the Equity Release offer our clients needed to complete their relocation.

Our clients completed their transaction later that month, and they were overjoyed with their new home! We even received a thank you from them 

Get in touch

We work for you, we'll look for the best solution for your needs and make sure you get the right outcome. Equity Release or later life lending is more complex than standard mortgages and it's important you speak to a qualified adviser and a member of the Equity Release Council.

We're here to help you, if you're thinking about equity release or other later life lending options then you can call us, at The Mortgage Stop, on 01794 379 379 or you can send us an email at

A lifetime mortgage is a long-term commitment which could accumulate interest and is secured against your home. Equity release is not right for everyone and may reduce the value of your estate

Get a call back from one of our mortgage advice experts

Complete your info below and an expert mortgage adviser will get back to you as soon as possible

See What Our Clients Say

When you speak to one of our mortgage advice experts you will know that they are always doing their best to secure your mortgage, and if we aren't able to help you just yet, then we'll make sure you understand why and how you can become mortgage ready.


By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.